Quick answers to common questions
We are a private, corporate landlord. That means that we build houses exclusively for the private rental sector (PRS) and manage them throughout the lifetime of the buildings. We work closely with partners from acquisition of land through the build process to managing tenancies. We’re here for renters seeking quality accommodation and a better lifestyle in suburban locations across the UK.
Predominantly our portfolio is made up of 2, 3 and 4 bedroom houses with a small number of 1 and 2 bedroom apartments in the mix.
All of the houses will have integrated white goods including a fridge/freezer, dishwasher and a washer/dryer. The rest of your new home is a blank canvas waiting to be occupied.
We aim to have a minimum EPC rating on all of our homes of B. This means cheaper energy bills for you.
Once you have found the right home for you, you’ll need to complete our application form (which can be done online or with one of our agents over the phone). This helps ensure the process of application is as smooth as possible and we know about your circumstances before we take a reservation (or holding fee) and start referencing.
Yes you can! Please refer to our pet policy on the Renting Re-Imagined page and if you have a furry (or not so furry) friend you want to bring along fill out the Pet Application Form.
Once your offer is accepted, and a holding fee is taken, we will start our referencing process. If the online form is submitted promptly, and referees know to expect to provide references, this process can be completed in as little as 24 hours. We will check affordability (via employment checks, accountants references or review of alternate income streams such as pensions) as well as previous Landlord references if you’ve rented before. We will also conduct background checks which will screen for any adverse credit, bankruptcy orders or IVAs. Don’t worry - this doesn’t impact your credit score, and does not necessarily mean the Landlord will not accept you as a Tenant, especially if you have declared it on your application form.
In line with legislation, your holding fee allows the completion of all the above to be finalised within 15 days before the Landlord could re-market the property and terminate your application. However, we always encourage a significantly faster turnaround and, providing you have completed your referencing forms, your referees know to expect to provide references quickly and you have move-in monies ready, we can facilitate move-ins within as little as 48 hours of applying*!
*New homes only, where we have tenants moving out, it will be as quickly as possible after they have left.
You will meet one of our team who will show you around your new home, provide you with a welcome pack and hand over all keys. It is likely to be the same person who you met for the viewing, but please bring ID with you on the day to confirm your identity.
Upon the start of your tenancy, your property manager will ensure the suppliers are notified. However, it is your responsibility to ensure that all your details are correct and you pay as required during your tenancy.
We will look after your front garden and the communal spaces but we ask that you maintain your fenced rear garden.
If you want to personalise your home by hanging pictures and using clever décor then feel free! We recommend using no-damage hanging solutions such as Command Strips to avoid putting any holes in the walls.
If you want to do more extensive decorating such as painting, you will need to get in touch first with us to get permission. This includes looking to add anything to your garden such as sheds, additional patios or flower beds. You can contact us to discuss any of your ideas by sending in the Alterations Request Form you can find on the Renting Reimagined page under Make it yours.
Any changes you make to the property will need to be reversed as and when you move out again at your own cost, to restore the property to the original condition from when you moved in. That’s so any future occupiers get to enjoy the same blank canvas you did! We can give you details about paint brands and colours as required, just ask.
We conduct regular property health checks every six months to make sure that the property is up to scratch and that any minor issues can be noted and dealt with quickly. This is so you can be confident that your home is maintained to the right standard so you can keep on enjoying it! We will always let you know well in advance of when our team are going to be coming around – you are welcome to be present at the health check or not, just let us know when the date is confirmed.
Just let one of our property managers know and we can organise the change to your agreement. Anyone moving in, over the age of 18, will be required to complete all referencing and Right to Rent checks before being approved and added to the Tenancy Agreement.
You’ll need to set up a Standing Order to pay your rent. This will be your responsibility to ensure it’s set up correctly and updated during your tenancy should your rent change.
We will work with you to find a solution where appropriate, which may include having you pay a proportion of rent up front (min. 6 months), and/or providing a guarantor. If you’re concerned about your credit history, give us a call and we’ll talk you through the options available.
Whilst our managing agents hold your deposit as Stakeholder in a separate client account (protected under Client Money Protection), it will be registered with mydeposits so you can rest assured that in the unlikely event of disputes at the end of your tenancy you have the option to use the third party arbitration service at no cost. You will receive a copy of the registration certificate before you move in to the property; it’s important you keep this safe.
We will always do our best to fix any problems around your home, however as you would expect if damage is caused through misuse we may need to pass the bill on! We’ll always talk you through the situation though to make sure everything’s being done to keep your home comfortable.
Any problems should be reported through FixFlo, which will send a notification direct to your property manager and enable you to track the status of your request. There are also handy-hints and guides to try and help you sort the problem yourself too!
If you decide to move out, you’ll need to send notification to your property manager who will then get in touch to organise a convenient time for check-out. At the end of your tenancy, after check-out, our team will review the check-out report and look to release your deposit back, less any agreed deductions.
A member of our team will meet you at the check-out (or earlier if more convenient) and collect keys from you. Alternatively, as our team have management keys, you can lock up and post the keys back through the letterbox (ideally in an envelope, ensuring they cannot be seen from outside). We will then pop around and collect them, notifying you once done.
As with moving-in, our team will notify the relevant utility companies of your tenancy ending. However, it’s important you let us know if you changed supplier during your time at the property so we may contact the right company. Some companies may require you to also confirm you are no longer living at a property, so we always recommend you getting in touch with them too. It is your responsibility to ensure that any final bills are paid.
Monday - Thursday:
9am – 5:30pm
Friday:
9am – 4pm
Excluding bank holidays in England and Wales
